PLEASE READ THIS IMPORTANT HOTEL INFORMATION!
At this time online registration is closed. Also note that the room blocks for all conference hotels are sold out. Please visit the Registration Page for a list of hotels located nearby the Palau de Congressos de Catalunya which you may contact directly for a reservation. You may register onsite at the G-Force Barcelona registration desk beginning at 07:00 on Tuesday, 11 September on level 0 of the Palau de Congressos de Catalunya.
Welcome
Create the new conversation at G-Force Barcelona!
The momentum is building for dynamic customer engagement that is anytime, anywhere, on any device and supported by real-time intelligence. This is create the new conversation, and this is Genesys!
G-Force offers an excellent opportunity to explore the Genesys vision on improving bottom-line business results. At this year’s G-Force we will unveil create the new conversation – a fresh, focused, forward-looking way of engaging with customers and partners.
G-Force offers an excellent opportunity to explore the Genesys vision on improving bottom-line business results. At this year’s G-Force we will unveil create the new conversation – a fresh, focused, forward-looking way of engaging with customers and partners.
We have a dynamic line-up of speakers presenting their insights and experiences, including keynote speaker, Erik Hersman, who will discuss Changing the World with Technology and the enterprises he founded, iHub and AfriGadget. UniCredit will share the story of their SIP enhancement both in a technical and business perspective, and we will hear from Everything Everywhere (UK), Yapi Kredi Bank, and more.
We also have put together content-rich breakout sessions covering a wide variety ofsubjects, from social media to Customer Experience, hosted by key Genesys personnel and customers from T-Mobile Poland, Emirates, IBM, Finansbank, Deutsch Telekom, and ScottishPower, just to name a few.
The popular ‘Ask the Expert’ sessions are now available for booking. This is your opportunity for Genesys customers to book 1:1 meetings with Product Management to discuss any burning issues or questions you have. They cover the full range of Genesys solutions. For fuller details and to book a meeting please contact your Account Manager
More than ever, Genesys’s premier customer experience event is not to be missed!
Come to G-Force to gain invaluable information and practical knowledge to create the new conversation - specifically in areas that will drive outstanding business outcomes and ensure real-world successes, including how to:
* Integrate your contact centre operations with enterprise processes and workflows
* Drive cross-channel conversations across voice, the Web and self-service
* Leverage customer service and support resources from anywhere in the enterprise
* Transform self-service with advanced speech applications and video IVR
Come to G-Force to gain invaluable information and practical knowledge to create the new conversation - specifically in areas that will drive outstanding business outcomes and ensure real-world successes, including how to:
* Integrate your contact centre operations with enterprise processes and workflows
* Drive cross-channel conversations across voice, the Web and self-service
* Leverage customer service and support resources from anywhere in the enterprise
* Transform self-service with advanced speech applications and video IVR
Who should attend and why?
Business Leaders and Customer Service Executives
* Understand the business impact of the customer experience
* Deliver a customer experience based on business outcomes and results
* Look at strategies to increase revenue while maintaining great customer service
* Hear from business leaders and Genesys executives about current market trends and our
Business Leaders and Customer Service Executives
* Understand the business impact of the customer experience
* Deliver a customer experience based on business outcomes and results
* Look at strategies to increase revenue while maintaining great customer service
* Hear from business leaders and Genesys executives about current market trends and our
vision for the future
Contact Centre Executives and Managers
* Interact with leading industry experts, 900+ peers and leading providers
* Discover new ideas and winning solutions to enhance your customer service operation
* Look at real-world examples of how the customer experience is transforming
IT Professionals
* Hands-on training with Genesys technical staff in the “Ask the Experts” Lab
* Take advantage of free training and certification (up to a €2200,00 value )
* See the latest technology demos in action
Choose from four different FREE Education Day sessions on Tuesday, 11 September as well as Certification Testing on Thursday, 13 September. Please see further details on the Education & Certification Page of this site.
G-Force Barcelona has it all. Whether you’re a business leader, customer service executive, contact centre manager or IT professional, G-Force delivers a unique program specially designed to optimise knowledge sharing, the exchange of ideas, and networking opportunities with thought leaders and your peers.
Contact Centre Executives and Managers
* Interact with leading industry experts, 900+ peers and leading providers
* Discover new ideas and winning solutions to enhance your customer service operation
* Look at real-world examples of how the customer experience is transforming
IT Professionals
* Hands-on training with Genesys technical staff in the “Ask the Experts” Lab
* Take advantage of free training and certification (up to a €2200,00 value )
* See the latest technology demos in action
Choose from four different FREE Education Day sessions on Tuesday, 11 September as well as Certification Testing on Thursday, 13 September. Please see further details on the Education & Certification Page of this site.
G-Force Barcelona has it all. Whether you’re a business leader, customer service executive, contact centre manager or IT professional, G-Force delivers a unique program specially designed to optimise knowledge sharing, the exchange of ideas, and networking opportunities with thought leaders and your peers.
G-Force Barcelona 2012 Sponsors
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Phone: +34 933 644 400
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Nominations have now officially closed. However if you have any last minute entries or queries contact lara.booth@genesyslab.com.
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Tuesday, 11 Sept.
Service Providers Summit
“The Network Powers Customer Service”
A dedicated event focusing on customer service innovation enabled by network transformation.
Are you a service provider willing to:
• Differentiate with mobile or social channels?
• Raise your customer’s loyalty through a low
• Differentiate with mobile or social channels?
• Raise your customer’s loyalty through a low
effort multichannel conversation experience?
• Generate new revenue streams from enterprise
• Generate new revenue streams from enterprise
cloud applications?
• Enhance customer experience and workforce
• Enhance customer experience and workforce
efficiency by virtualizing resources?
• Dramatically reduce your customer service
• Dramatically reduce your customer service
costs by leveraging network investments?
Then this event is for you! Click here for more information and full agenda.
G-FORCE PARTY ANNOUNCED!
G-Force Party Announced!
G-Force Party at the Spanish Village
Join us for a special G-Force evening at the Spanish Village, an exciting variety of regional architecture and cultural influences of the country. Explore the village square, shop for Spanish treasures in the many small stores, and enjoy delicious cuisine as you visit with old G-Force friends and make new acquaintances. Close the evening out with the popular dance band, Traffic!
G-Force has Begun!